Terms of service

Paddock is a software service provided by Eugénia Maria Magalhães Barros, Portuguese tax number (NIF) 265937060, Portugal ("we", "us"). By subscribing to or using Paddock, you enter into a contract with us on the terms set out here. Contact: hello@mypaddock.app.

Paddock is a web application for managing tasks, follow-ups, meetings and minutes, projects and notes, with the option to share items with other people. The features included in each plan are described on the pricing page.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders: it handles payment, invoicing, applicable taxes, and billing and refund questions, in accordance with Paddle's purchase terms.

• Subscriptions renew automatically at the end of each period (monthly or yearly) until cancelled.
• The free trial ends at the end of the stated period; if you don't cancel before then, the first charge is made automatically.
• You can cancel at any time; access continues until the end of the period already paid.
• Prices include VAT where applicable. Price changes do not affect active subscriptions on founder pricing.

Your account is personal. You are responsible for keeping your password and access to your email secure. Guests have free access only to the items a subscriber shares with them.

You may not use Paddock to:

• carry out illegal activities, fraud, spam or send misleading content;
• infringe the intellectual property or privacy rights of others;
• compromise the security of the service (malware, vulnerability probing, automated data scraping);
• circumvent technical, access or payment limits.

The Wall (Muro) uses an artificial intelligence model to answer questions and suggest tasks based on your data. This feature is optional. Answers may contain errors: check them before you decide. Do not use the Wall for illegal purposes or to generate content that breaches these terms. To report problematic content, contact hello@mypaddock.app.

The content you create is yours. We retain ownership of the software, the brand and all intellectual property rights in the service. After a cancelled subscription ends, you have 30 days to export your data, after which it is deleted.

We work to keep the service available and free of errors, but we do not guarantee uninterrupted operation. We may carry out maintenance or make changes, giving advance notice when they significantly affect the service.

We may suspend or terminate access in the event of a serious or repeated breach of these terms, non-payment after the grace period, or a security or fraud risk. Whenever possible, we will let you know beforehand.

To the fullest extent permitted by law, our liability is limited to the amount paid in the 12 months before the event giving rise to it. Nothing in these terms limits the rights you have by law as a consumer.

We may update these terms; material changes are communicated by email or in the application. Continuing to use the service after that means you accept them. Portuguese law applies. In a consumer dispute, you may use an alternative dispute resolution body (list at www.consumidor.gov.pt) or the Portuguese electronic Complaints Book (Livro de Reclamações).